ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE

Our motor insurance customers can drive with the assurance of knowing that in the case of breakdown, our Emergency Roadside Assistance is available to help.

Call (868) 866-7777 for 24/7 Roadside Assistance!

Eligibility

All cars, station-wagons, small pick-ups, and SUVs.

(Vehicles not exceeding TARE 2500kgs)

Your Roadside Assistance Services

• Towing
  • Three (3) towing call outs per year.

* Vehicles must not be loaded over its legal limit at the time of service.

Our other Roadside Assistance Benefits are unlimited per customer per year.

• Flat Tyre Change
  • Changing flat tyres with in-house tools. You should have a serviceable spare tyre, jack, and spanners available as well as specialized equipment if required for your vehicle.
• Locksmith Service
  • Locksmith service provided at your emergency location, with the locksmith’s fee to be paid by the insured.
• Battery Boost
  • Battery boosts / jump starts of insured’s vehicle (Battery replacement service is available with the cost of the replacement battery to be paid by the insured at the time of service)
• Refuelling
  • Provision of fuel if required (at insured’s cost)
• Accident Registration

Registration and Documentation of vehicular accidents involving GenacTT insureds

• Contact Rescue and Emergency services including Ambulance, Fire and Police services and next of kin in the event of vehicular incidents or mechanical breakdowns
• On site documentation of accidents involving insureds
• Photos of vehicular damage, old damage on vehicle, property damage (if any), chassis numbers, road conditions and landmarks
• Scanning of insureds documents i.e. Driver’s License, Insurance Certificate, Vehicle inspection sticker, Certified copy and Police report receipts
• Provision of declaration forms for both drivers and passengers
• Verbal declarations taken at the scene of the incident for all involved parties
• GPS locations assigned to incidents to provide an accurate record of the incident location
• Preparation of sketch of the incident based on the recollection of the involved parties
• Written report providing details regarding the incident

Roadside Assistance services provided by ForenSys.