CariCRIS reaffirms ‘good creditworthiness’ ratings of General Accident Insurance Company Jamaica Limited
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Kingston, Jamaica: General Accident Insurance Company Jamaica Limited (GenAc) has maintained the jmA- (Foreign Currency Rating) issuer/corporate credit rating and jmA (Local Currency Rating) on its Jamaica national rating scale assigned by Caribbean Information and Credit Rating Services Limited (CariCRIS) for the third consecutive year in 2023..
CariCRIS first issued these ratings on December 16, 2021. CariCRIS also maintains a stable outlook on the ratings.
The regional credit rating agency reaffirmed the ratings, noting that they speak to the level of creditworthiness of GenAc while taking into consideration the good creditworthiness of other obligors in Jamaica.
Managing director of GenAc Sharon Donaldson notes that the ratings “reflects our commitment to sound financial management in an evolving economy. We are proud of our company’s strong business fundamentals as we maintain strong capital adequacy and drive profitability in the face of local and global risks,” she adds.
Donaldson asserts that the company continues to benefit from operational efficiencies derived from the digital transformation which facilitate online quotes, payments and policy distributions to clients via the website and other secure platforms.
According to CariCRIS, The ratings of GENAC reflect its good market position as a long-established player, with strong brand equity in the Jamaica general insurance industry. Additionally, the Company’s good capital adequacy, supported by low-risk retention and strong network of reinsurers also supports the ratings. GENAC continues to maintain a moderately diverse investment portfolio, with good returns and liquidity.”
Commenting on its outlook on the company, CariCRIS explains, “The stable outlook is based on our expectation that GenAc will continue to be profitable over the next 12 to 15 months and maintain its key credit drivers..”
Headquartered in Kingston, Jamaica, GenAc began operating in the 1920s as an agent of Scotland-based insurer General Accident Fire and Life Assurance Corporation Limited (GAFLAC). In 1981 Musson (Jamaica) Limited acquired a majority shareholding in the company and after renaming it, incorporated the company as General Accident Insurance Company Jamaica Limited — a wholly owned subsidiary of the Musson Group. In 2011, Musson Group listed 20 per cent of GenAc’s shares on the Jamaica Stock Exchange.
The company also operates in the Barbados and Trinidad and Tobago markets. In Barbados, GenAC was incorporated in 2019 and began operations in May 2020.
Lesley Miller Appointed to the Board of General Accident Insurance Company – April 28, 2022
General Accident Insurance Company Limited (GenAc) has announced the appointment of Mrs Lesley Miller to the Board as Director and Corporate Secretary effective April 20, 2022.
As GenAc’s Chief Information Officer since 2018, Mrs Miller has led the complete digital transformation of the customer service experience resulting in outstanding customer satisfaction, increased efficiency, and greater revenues.
She holds a B.Sc (Hons) in Computing and Information with a major in Data Communications from the University of Technology Jamaica and an MBA in Banking and Finance (Distinction) from the University of the West Indies.
Her expertise as a certified Project Management Professional and member of the Doctor Bird Chapter of the Project Management Institute (PMI) will ably support her new role on the Board. Mrs Miller brings considerable commercial and leadership experience having held a range of senior leadership positions at a leading telecommunications provider.
GenAc Board Chairman Paul B Scott welcomed Mrs Miller to the Board noting, “Lesley has demonstrated herself to be an asset to the General Accident team. She is well suited to expand her contribution to our firm. As a digital native, transformational leader, and certified project manager, we expect Lesley to strengthen our commitment to good corporate governance.”
He added, “Lesley’s addition to the Board further supports our efforts to build and maintain diversity across all levels of the Company.”
Mrs Miller expressed her pride in taking on her new role. “I am delighted to expand my service to GenAc in a new capacity. I look forward to the challenge and manifesting rewards for our stakeholders.”
GenAc is a member of the Musson Group with 40 years of experience providing general insurance to customers across the Caribbean. The Jamaica-based regional insurer is committed to providing innovative home, motor and travel insurance products, excellent customer service, fair staff remuneration and favourable returns to shareholders.
Digital transformation well underway in the insurance industry
The days where insurance policies were printed documents, signed manually and sent out via the post office are fast becoming history. Worldwide, the insurance industry is embracing digital innovation to develop new products, improve the responsiveness of customer service, facilitate flexibility and carry out a range of business functions such as marketing, quotations, accounting, claims handling and data analysis. This digital transformation is well underway in Jamaica as well.
An increasing number of routine insurance transactions can now be handled via multifunctional company websites, without the need for an in person visit to company, agent or broker. Clients can complete proposal forms, get quotations, make queries via online chat capabilities, register and track claims, review their portfolio of business and pay premiums online either via computer or smart phone access. Communication is increasingly done via electronic mail and customers can even print their own documents, such as digital Certificates of Insurance.
Online systems interface with other databases, such as motor vehicle registration, prior ownership, accident, insurance and driving history. Electronic processing and access to these databases reduces costs and premiums for insurers and drives better pricing. Many companies offer direct discounts for use of digital functionalities. Data analysis can identify fraudulent claims, uncover emerging trends in consumer behaviour and needs and thus guide new product development.
Using online services inevitably ushers in the need for data protection and security. Jamaican insurers use a range encryption tools to deliver strong security for policyholders, most often involving password-protected individual log-ins and a payment gateway for credit card transactions.
Other types of technological innovations are ahead. Installation of devices in motor vehicles that track driver behaviour and reward careful driving with premium reductions have already been rolled out in other jurisdictions. The same type of technology can record the sequence of events in an accident, with 360 degree, real time views recorded, helping investigators to assess liability. Dashcams are already being used to support or refute driver accounts of losses. Photographs of motor vehicles may soon be captured with video footage at inspection centres and instantly uploaded into shared databases or straight to individual policies with specific insurance companies.
For property insurance, drones are already being used to map risks according to prevailing hazards or accumulation of risk in certain areas. Drones can carry out site inspections, Drone footage can also be used to settle claims much more quickly after natural disasters such as fires, floods, earthquakes or hurricanes.
These technologies are just the tip of the iceberg for the insurance industry. Digital Transformation of Insurance the is not just about technology but most importantly providing customers with faster service, better pricing, and innovative and secure products.
Read other articles from the Insurance Association of Jamaica Year Book (Eleventh Edition) here.
General Accident Receives “Good Creditworthiness” CariCRIS Credit Ratings
General Accident Insurance Company Jamaica Limited (GENAC or the Company) has been assigned initial issuer/corporate credit ratings by Caribbean Information and Credit Rating Services Limited (CariCRIS), effective December 16, 2021.
The ratings of jmA- (Foreign Currency Rating) and jmA (Local Currency Rating), on the CariCRIS Jamaica national rating scale, reflect GENAC’s good market position as a long-established player with strong brand equity in Jamaica’s general insurance industry.
GENAC is the first standalone general insurance company in Jamaica that has been rated by CariCRIS. These credit ratings are reflected in GENAC’s investment portfolio, which continues to display good returns and good liquidity, despite the impact of COVID-19. Furthermore, GENAC’s history of profitable operations and its strong Enterprise Risk Management (ERM) framework both support the good ratings. Additionally, CariCRIS has assigned a stable outlook on GENAC with the expectation that the Company will continue to be profitable and maintain all its key credit drivers including good capitalisation and liquidity.
As at September 2021, the Company reported total assets of J$9.1 billion and over the last 5 years (2016-2020), its revenue and net profit have averaged J$8.7 billion and J$346.4 million, respectively.
Sharon Donaldson, Managing Director of General Accident Insurance Company Jamaica Limited, is pleased with the rating. “General Accident has successfully gone through the process of being rated by CariCRIS. Collectively, we remain committed to ensuring that General Accident continues on its growth path for the year ahead.”