WHAT TO DO IN THE EVENT OF AN ACCIDENT

WHAT TO DO IN THE EVENT OF AN ACCIDENT

We all hope for the best while you’re on the road, but sometimes things just happen.

If you are ever involved in a motor vehicle accident, these are the steps that you should follow to allow us to process your claim as quickly and smoothly as possible.

This document will guide you through those steps to be taken immediately upon an accident occurring.

We advise you to contact our Free Emergency Roadside Assistance at (246) 829-8400 to:

• Take an accident report
• Take photos at the scene of the incident
• Obtain names and contact information of all persons involved in the accident including those suffering injuries
• Obtain names and contact information of independent witnesses to the accident, including passengers in the vehicles
• Write what happened as soon as possible – it is easy to forget details after some time has passed.

You should also:

• Report the incident, within twenty-four (24) hours, to the Police Station nearest to the site of the collision.
• Take your Driver’s Licence and all the vehicle documents with you when making the report.
• Report the incident to us within two (2) days, no matter how minor, if you did not contact the Roadside Assistance team.
• For faster processing times, you can Report a Claim online
• Alternatively you can reach us by phone at (246) 538-2200 and email us at claimsinfobb@genac.com and/or visit our offices at Suite 8, Dome Mall, Warrens, St Michael. This is very important.

WHAT HAPPENS NEXT:

• For comprehensive policies, upon receipt of the estimate and necessary documentation, we will appoint an Adjuster to inspect your vehicle within twenty-four (24) hours. They will provide us with a report within three (3) to five (5) working days. You will be notified when the report is received.
• The Adjuster is an independent professional not affiliated with General Accident.  Their report will quantify the estimate provided by your repairer and provide us a guide as to how your vehicle should be repaired or if it should be treated as a Total Loss (Uneconomical to repair).
• Within three (3) days of receiving the Adjuster’s report, we will then communicate to you how we intend to settle your claim. There are many factors which can affect the settlement of your claim.