About the Role

General Accident is focused on delivering a modern, welcoming and efficient customer experience from the very first interaction.

We are seeking a professional and customer-focused Receptionist/Cashier to serve as the first point of contact for clients visiting or contacting our office. This role is critical to shaping the customer experience—greeting clients, managing front-desk operations, handling payments and guiding customers through the initial stages of their service journey.

In addition to traditional front-office responsibilities, the Receptionist/Cashier will actively assist clients in using General Accident's digital tools and self-service platforms, helping to streamline service delivery and reduce wait times. This is an ideal opportunity for someone who enjoys working with people, is comfortable with technology and takes pride in creating a positive, professional first impression.

Key Responsibilities

Front Desk & Customer Engagement

• Greet and welcome clients, visitors and business partners in a professional and friendly manner
• Answer and route incoming telephone calls accurately and courteously
• Serve as the first point of contact for client enquiries and direct customers to the appropriate department
• Manage client flow within the office to ensure an efficient and organized service experience
• Maintain a clean, orderly and professional reception area

Cashiering & Transaction Support

• Receive and process premium payments and other transactions accurately
• Issue receipts and ensure proper documentation of all transactions
• Support premium finance and basic policy administration processes as required

Digital & Self-Service Support

• Assist clients with navigating General Accident's digital tools, portals and self-service options
• Guide customers in completing basic transactions digitally to expedite service
• Encourage adoption of digital channels while ensuring a positive and supportive customer experience
• Escalate technical or service issues to the appropriate teams when necessary

Administrative & Team Support

• Assist with incoming and outgoing correspondence
• Maintain basic records and logs related to front-office activity
• Perform other front-office and administrative duties as required

Qualifications & Experience

• Minimum five (5) CSEC passes, including Mathematics and English
• Prior experience in a front-desk, cashiering, customer service or administrative role is an asset
• Comfortable using computers, point-of-sale systems and digital platforms
• Strong cash-handling skills with a high level of accuracy and integrity

Key Competencies

• Excellent communication and interpersonal skills
• Strong customer-service orientation with a warm and professional demeanour
• Attention to detail and ability to handle transactions accurately
• Confidence in assisting customers with digital tools and technology
• Ability to multi-task, remain organized and work calmly in a busy environment
• Team-oriented mindset with a willingness to support others